Snake River IT LLC Privacy Policy

1. Information We Collect

Snake River IT LLC may collect personal, business, and technical information that you voluntarily provide through contact forms, invoices, email, phone calls, consultations, support requests, and ongoing service engagements.

This may include your name, company name, email address, phone number, billing information, device or system details, service history, and other information necessary to provide requested services.

2. How We Use Information

Information collected may be used to respond to inquiries, provide services, issue invoices, process payments, communicate project updates, troubleshoot systems, improve service delivery, and maintain business records.

We only use information to the extent reasonably necessary to operate Snake River IT LLC and fulfill requested work.

3. Payment and Billing Data

Payment information may be processed through third-party platforms such as PayPal, card processors, invoicing systems, or other authorized payment providers.

Snake River IT LLC does not necessarily store full payment card details directly unless required by an authorized processor or accounting workflow.

4. Technical and Service Data

To provide IT, web, networking, hosting, or support services, we may access or receive information about devices, systems, accounts, configurations, websites, servers, logs, backups, and related infrastructure.

This information is used solely for diagnosis, support, implementation, maintenance, security, or project delivery purposes.

5. Confidentiality

Snake River IT LLC treats client information as confidential and does not disclose proprietary or sensitive information except:

• when necessary to perform contracted services;
• when required by law, subpoena, or court order;
• when working with authorized vendors or service providers needed to complete requested work;
• with the client’s permission or direction.

6. Data Security

Reasonable administrative, technical, and operational safeguards are used to help protect information against unauthorized access, misuse, loss, or disclosure.

However, no system, platform, website, network, email service, or transmission method can be guaranteed to be completely secure. Clients acknowledge the inherent risks associated with digital systems and communications.

7. Third-Party Services

Snake River IT LLC may use third-party tools, hosting providers, payment processors, cloud vendors, communication platforms, or software providers in the course of delivering services.

Examples may include cloud services, hosting companies, registrars, Microsoft 365, Google services, Cloudflare, payment processors, remote support tools, and other business platforms.

Information handled by those providers is subject to their own privacy policies, terms, and security practices.

8. Cookies, Analytics, and Website Data

Our website may collect standard technical data such as IP address, browser type, device type, operating system, referral source, and general usage information through analytics, logs, or security tooling.

This information may be used to monitor performance, improve usability, troubleshoot problems, prevent abuse, and maintain website security.

9. Data Retention

Snake River IT LLC may retain records, communications, invoices, technical notes, service history, configurations, and other related information as long as reasonably necessary for business, legal, tax, accounting, service continuity, dispute resolution, and security purposes.

10. Client Responsibilities

Clients remain responsible for protecting their own credentials, implementing recommended safeguards, maintaining backups where applicable, and following security best practices.

Failure to secure accounts, devices, or systems may increase risk beyond the control of Snake River IT LLC.

11. No Sale of Personal Information

Snake River IT LLC does not sell client personal information in the ordinary course of business.

12. Legal Compliance

Information may be disclosed when required to comply with legal obligations, law enforcement requests, court orders, subpoenas, regulatory requirements, or to protect the rights, safety, systems, business operations, or legal interests of Snake River IT LLC.

13. Policy Changes

Snake River IT LLC reserves the right to update or revise this Privacy Policy at any time. Updates become effective when posted to the website or otherwise made available.

Continued use of the website or services after updates constitutes acceptance of the revised policy.

14. Contact

If you have questions regarding this Privacy Policy or how information is handled, please contact Snake River IT LLC through the contact information provided on the website.